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Terms and Conditions
Interpretation
"You" shall mean you, the user of the site, and "Your"
shall be interpreted accordingly. "MediaAtlantic" or "we"
shall mean MediaAtlantic Ltd (Co No 04454459). "User"
means a user of the MediaAtlantic Site collectively and/or individually as the
context admits. "Products or Product" means item or items available
from the MediaAtlantic site for general sale. "Website" means a site
on the World Wide Web.
Use of Site
Any information found on the MediaAtlantic web site is intended for guidance only. The web site and the products described in it are subject to change without notice. Copyright in the web site, its design, layout, look, appearance and graphics remain our property. The contents of the web site may not be downloaded printed or copied for further commercial use in anyway whatsoever, but personal use may be permitted.
The MediaAtlantic web site contains links to other web sites. We accept no
responsibility or liability for the content of web sites, which are not under
our strict control. You are not permitted to create a link to this web site
without our prior written consent. Should you wish to do so, please place your
request to the: webmaster via our online contact form, this can be found on our Contact page.
We do not guarantee that the MediaAtlantic web site will be compatible with all hardware and software which may be used by visitors to the site. We only recommend that this site is best viewed at a resolution of 1024 x768 (on Internet Explorer V6 or greater) and that it is optimised for this setting, however it will display on a 800 x 600 screen or greater.
1) Product Availability
2) Price Amendments
3) Product Order Procedure
4) Order Confirmation
5) Prices
6) Value Added Tax (VAT)
7) Forms of Payment
8) Title of Goods
9) Short Delivery and Defective or Damaged Goods
10) Delivery
11) Delay / Non Delivery
12) Return of Goods
13) General
14) Cancellation
15) Display & Typographical Errors
16) Warranty & After Sales
17) Title for Business Customers
18) International Enquires
19) Security
20) The Consumer Protection (Distance Selling) Regulations 2000)
Terms and Conditions
The following Terms and Conditions apply to all orders placed by You at any time following access to the MediaAtlantic website. No contract exists between the Supplier (MediaAtlantic) until the Supplier (MediaAtlantic) has received payment in full (cleared funds or authorised payments have been taken). You will receive a 'Notice of Delivery' e-mail at this point in the order process. It is at this point a contract is created between the Supplier (MediaAtlantic) and you (the Buyer).
1) Product AvailabilityAll products listed are subject to availability.
- Indicates in stock and number available
- Indicates available within 2-4 working days.
- Indicates Out of Stock
2) Price Amendments
The prices quoted are subject to alteration
by MediaAtlantic. Where the price quoted changes after You place an order for
the relevant item of stock but before the order is confirmed by MediaAtlantic,
MediaAtlantic will notify You of the new price and invite You to reorder the
item of stock at the new price.
3) Product Order Procedure
You may order products listed and made available
on the MediaAtlantic Site by purchasing either:-
(3.1) Online
The MediaAtlantic site allows you to place
your order easily, safely and securely. All prices are in pounds sterling (£)
and VAT and its current rate will be added to your order. A delivery charge
may also be incurred, this will be advised when you order goods. Please note
that your credit/debit card will not be charged until your item or items have
been despatched to you. Our integrated shopping cart facility totals up the
items as you buy them on the site. This keeps a running total of all the items
you wish to purchase. There are five stages:
3.1.1 Add a Product
When you find the item or items you wish to purchase simply enter the quantity
you require in the box provided,
(1 is default)
then click on the 'Add to basket' button. These items will then accumulate
in your shopping cart. Please do not order an item if it is showing - As this indicates that it is currently Out of Stock unless advised.
3.1.2 Proceed to Checkout
Should you require further items repeat the above process with other products,
until you are ready to purchase. During
your browsing your running total is visible in the right hand bar, when ready
to proceed, simply click on the 'Checkout' button located at the top of the
screen.
3.1.3 Registered Users
If you have registered with us already, please enter your user name and password
to be taken into the buy pages where you can confirm your address and payment
details.
3.1.4 New Users (Not Registered)
You will need to create a user name (your e-mail address) and password, in order to purchase from
us. This will allow you to visit again and not have to re-enter address details
each time you wish to purchase from us. It will also allow you to print your
own copy invoices and see your order history with us. Once you have registered
and provided a user name and password, you can proceed to the buy pages where
you can confirm your address and add payment details.
3.1.5 Next...
When you have placed your order, you will then receive an automated e-mail from us to acknowledge your request for goods.
3.1.6 And Finally...
When your order is ready to be despatched you will receive an automated e-mail from us, this is your confirmation of order. This will advise you that your goods have left us and on there way to you. This will also provide your parcel number, in case you should need to track and trace your parcel. It is at this point your payment will be taken and released.
(3.2) By Fax
If you are a company/business we can accept orders via fax. After finding an item or items you wish to
purchase on the MediaAtlantic site, you can place your order with us by completing
the Faxback form by clicking here 
.
Please ensure all details are completed before returning the fax to us. Your
order will then be processed as normal online for you by us. Our fax number is: +44 (0) 870 161 5051
(3.3) By Phone
Due to the nature of our online store, we are not able to accept orders by telephone. All orders are processed via the MediaAtlantic site, your order details, stock numbers, product details etc. If you are a company and wish to place an order with us, please register your company details online, but do make sure you enter the address of the card holder when you make a payment to us on the payment page.
Please note:
With ALL orders the following will be required:
• A valid e-mail address will be required so we may send you your order details, despatch information etc.
• A daytime contact telephone number to help us contact you and the courier company
(if they need to also)
Our office hours are Mon-Fri 9:00 to 17:00 (except Bank
Holidays).
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4) Order Confirmation (Normal)
All orders placed are subject to confirmation by
MediaAtlantic at the time of despatch. MediaAtlantic may confirm the whole or any part of the order.
A confirmed order at the time of despatch will constitute a binding contract for the sale of the stock. All order confirmations are subject to:-
(i) availability of stock;
(ii) accuracy of stock prices; and
(iii) available form of payment to MediaAtlantic.
Working hours means 09.00 to 17:00
United Kingdom time, Mondays to Fridays inclusive, excepting bank holidays and
public holidays.
5) Prices
5.1 The price of the goods you order will
be as shown on the our website at the time you place your order.
5.2 Any additional charges, such as any applicable delivery costs will be clearly
stated when you proceed to 'Checkout' your online shopping basket, this will
allow you to view your total order before entering your payment details.
6) Value Added Tax
(VAT)
6.1 All prices contained on this MediaAtlantic
site, in any quotation or price list (provided by MediaAtlantic) will include
VAT (unless stated) which will be charged at the rate in force at the time of
despatch. Alongside each product an Ex-VAT will also be displayed.
6.2 Your final goods price will be clearly stated when you proceed to 'Checkout'
your online shopping basket, this will allow you to view your total order before
entering your payment details.
6.3 Our VAT number is 764 071 335.
6.4 For Channel Island orders where VAT is not chargeable, please register online as normal, but contact us before placing your order, so we may set your account to VAT Zero.
7) Forms of Payment
7.1 Credit Cards
For all online, fax and telephone orders
we accept the following credit / debit cards: Visa / Delta / MasterCard / JCB
/ Solo / Maestro(Switch) and UK American Express. We do not take the funds for your order when you place
the order with us as we only 'Pre-authorise' your card for payment, only when
your order being processed do we collect your funds. If we are unable
to despatch your order, it cannot be or is delayed, you will be notified by
return. If you elect to pay by Switch or Solo, we may require further information
from you in order to complete your order. This may delay the delivery of your
goods.
7.2 Company Cheques
We can only accept company cheques
for orders over £250. This form of payment will take longer for your order
to be processed (up to 10 working days) and we will advise when we have received "clear funds"
and advise of a despatch date for your goods. Should you wish to pay in this
way please enclose your company purchase order and make your cheque payable
to MediaAtlantic.
Postal Address:
MediaAtlantic
PO Box 5050
Derby
DE23 8ZW
We will then contact you to open your account online so you can monitor your order status from there.
7.3 Personal Cheque
We are unfortunately not able to
accept private cheques as these can take "abnormally long to clear the
system". We like our customer to receive their goods quickly and this form
of payment, does not allow this to take place. We can only recommend that you
apply to your bank or building society for a Debit or Maestro (Switch) card. These are
normally available on request from current account operators. If you have a
cheque account and you are over 18 with no adverse credit rating, a debit or
Maestro (Switch) card is normally issued on request.
7.4 Company Accounts
MediaAtlantic are currently not offering
accounts to customers. However this may change in the future. If you, your company
or organisation only operate by means of accounts, then please contact
us via our online contact form on our Contact page. One of our senior sales representatives will call you and discuss possible
terms or alternative forms of payment with you.
7.5 Bank Transfer Payments via CHAPS/BACS
MediaAtlantic may also accept CHAPS/BACS payments for Business & Educational Accounts from customers. Please register online as normal and then Contact us if you would like to pay this way. We can then amend your account online accordingly. You can select this option when ordering online with us. Once cleared funds have been received, your order will then be despatched as normal. Please note that your bank may charge you for paying this way.
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8) Title of Goods
8.1 The goods are at your risk from the time
of delivery
8.2 Ownership of the goods shall not pass to you until the Supplier has received
in full (in cash or cleared funds) for the debt due to it in respect of the
goods, which are or which become due to the Supplier from you on any account.
8.3 The Supplier shall be entitled to recover payment for the goods notwithstanding
that ownership of any of the goods has not passed from the Supplier.
9) Short Delivery and
Defective or Damaged Goods
9.0 If goods supplied to you are damaged
on delivery or short, you should notify us in writing via our online contact form, found on our Contact page
or by fax: 0845 465 5551 within 7 days.
10) Delivery
10.1 Unless You have otherwise agreed in
writing, goods shall be delivered to the address you advise when placing your
order with MediaAtlantic, however we cannot deliver to PO Box addresses.
10.2 Delivery Prices and estimated times for delivery are quoted on this basis
for UK Mainland. From time to time MediaAtlantic may offer Free Delivery on
items ordered by You, should the total order value (net of VAT) exceed an offered
amount to UK Mainland Only. In the event that MediaAtlantic agrees to delivery
outside the UK Mainland you will be advised of your delivery/insurance charges.
10.3 Upon receipt of your order you will be asked to sign for the goods received
in good condition. If you are unable to check the contents of the package at
that moment in time please sign for the parcel as "UNCHECKED".
10.4 If our couriers are unable to deliver to your address stated in your order
to us. Our couriers will post a card to that address asking you to collect or
contact them to re-arrange a further delivery to you. If you do not contact
them, the couriers will only hold a parcel for collection at your local depot
for 5 days before returning it to us.
10.5 For International enquires click here.
11) Delay/Non
Delivery
You are noted to Print a copy of the final
order page for your own reference when you place your order with MediaAtlantic.
You can print this off for your own copy invoice. Orders placed online will
receive an automated reply by e-mail. You will then receive a further e-mail
from us outlining our estimated delivery date to you. If You do not receive
the goods within 5 days from the date shown on the e-mail outlining our estimated
delivery date to you. MediaAtlantic must be notified immediately so we may trace
your goods for you. Note that the couriers will only hold a parcel at your local
delivery depot for 5 days before returning it to us.
Delay in Royal Mail Deliveries.
Though your delivery can be expected within the time advised*, if your parcel does not arrive, we will have to wait up to 15 days for confirmation from the Royal Mail that a parcel is missing. It is at this point we can re-issue, refund or cancel your order with us.
The Royal Mail service is ideal for small/lightweight items! Unfortunately it comes at a price (15 days), if it does not arrive by the due date stated in your delivery confirmation. If you require an item urgently, then we would recommend you use the Courier Option at the time of order.
* Special Delivery, Recorded and 1st Class deliveries all differ from region to region, please see www.royalmail.com for details.
If your parcel has been issued by Royal Mail Recorded or Special Delivery, please visit the www.royalmail.com website for track and trace information.
.
12) Return of Goods
12.1 Should you wish to return an item to
MediaAtlantic, please advise us online via our online contact page to advise us.
See www.mediaatlantic.com/returns to submit your details to us.
12.3 We will then provide you via our online support system with returns details, returns (RMA Number) and a returns form (Adobe .pdf Document) so you may get the item safely back to us.
( Please do not return goods to our PO Box address)
12.6 In relation to hardware products please provide the unit, complete with
all accessories, cables, manuals, etc.
12.7 For your own protection any items returned to us should be sent by a secure
method which requires a signature upon delivery (e.g. Recorded Delivery) and
should have insurance to cover the cost of the goods while in transit to us.
12.8 All returned items should be kept complete and in a stock condition.
12.9 MediaAtlantic reserve the right to charge a restocking fee of up to 10%
on items that are to be returned after the 7 day period from delivery. This
is charged on returns, which prove to be non-defective.
12.10 Note; Items such as media consumables (labels/paper/ink/cd/dvd/tape) or software that have been opened (unsealed) or used, cannot be returned to us for refund or exchange.
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13) General
13.1 MediaAtlantic shall not be liable for
any failure to perform its obligations when such failure is due to any cause
beyond its reasonable control.
13.2 These terms of sale and the supply of the goods will be subject to English
law and the English courts will have jurisdiction in respect of any dispute
arising from the contract.
14) Cancellation
14.1 You have the right to cancel your order
at any time up to the end of 7 working days after you receive the goods (see
below).
14.2 To exercise your right of cancellation, you must give written notice to
the us by letter or via our support system, giving details your name, address, the goods
ordered, order reference number, date ordered and their delivery. A telephone
call is not enough.
14.3 If you exercise your right of cancellation after the goods have been delivered
to you, you will be responsible for returning the goods to us at your own cost.
You must take reasonable care to ensure the goods are not damaged in the meantime
or in transit.
14.4 Once you have notified us that you are canceling your order, we will refund
or re-credit you within 30 days for any sum that has been paid by you or debited
from your credit card for the goods.
14.5 If you do not return the goods as required, the Supplier may charge you
a sum not exceeding the direct costs of recovering the goods.
14.6 You do not have the right to cancel the contract if the order is for computer
software which has been unsealed by you, or for print, audio video consumable goods
which, by their nature, cannot be returned.
14.7 We will supply in writing a returns address and instructions on how you
can return goods to us upon receipt of 14.2 (above)
15) Display & Typographical
Errors
15.1 The description and price of the goods
you order will be as shown on our website at the time you place your order.
15.2 Every effort is made to ensure that prices shown on our website are accurate
at the time you place your order. If an error is found, we will inform you as
soon as possible and offer you the option of reconfirming your order at the
correct price.
15.3 Product images are for illustrative purposes only.
16) Warranty and After Sales
- UK Only
16.1 All goods supplied by the Supplier are
warranted free from defects for 12 months from the date of supply (unless otherwise
stated). This warranty does not affect your statutory rights as a consumer. Note; Items such as media consumables or software that have been opened (unsealed) or used, cannot be returned to us for refund or exchange, or remote controlled items, like boats, helicopters, aircraft or vehicles that have been damaged during use.
16.2 Should an item purchased appear to be faulty, please look for visible signs
of the breakdown and consult the fault-finding guide in the manufacturer’s
handbook, if any. If the product still fails to function, then please get in touch with the Manufacturer for help and assistance. If they then advise that the item will need to be returned to us, please contact us via our Support System online, advising of the problems and faults you have. Please include your original purchase
transaction ref. number and the date the item was purchased. Please remember
to check plugs and fuses first to ensure that failure of a functional part has
occurred. We may advise you to contact the manufacturer directly to diagnose your problem. Remote controlled items, like boats, helicopters, aircraft or vehicles should be checked before use that they are fit for controlling before each use. If an item appears faulty then under no circumstances should you use the item. Please contact the respective manufacturer directly for support. If they are unable to assist in the first instance then please contact us and we will of course liase with the manufacturer to assist with diagnosing the problem.
16.3 This warranty does not apply to any defect in the goods arising from fair
wear and tear, willful damage, accident, negligence by you or any third party,
use otherwise than as recommended by the Supplier, failure to follow the Supplier's
instructions, or any alteration or repair carried out without the Supplier's
approval.
16.4 If goods supplied to you are damaged on delivery, you should notify us
in writing via our contact form on our Contact page, or by fax: 0845 465 5551 within 7 days.
16.5 If you are a business customer the Supplier shall not be liable to you
for any indirect or consequential loss or damage (whether for loss of profit,
loss of business, depletion of goodwill or otherwise), costs, expenses or other
claims for consequential compensation whatsoever (howsoever caused) which arise
out of or in connection with this agreement.
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17) Title for Business Customers
17.1 If you are a business customer until
ownership of the goods has passed to you, you must:
17.1.1 store the goods (at no cost to the Supplier) separately from all your
other goods and goods of any third party in such a way that they remain readily
identifiable as the Supplier's property;
17.1.2 not destroy, deface or obscure any identifying mark or packaging on or
relating to the goods; maintain the goods in satisfactory condition and keep
them insured on the Supplier's behalf for their full price against all risks
to the reasonable satisfaction of the Supplier. On request you shall produce
the policy of insurance to the Supplier; and
condition and keep them insured on the Supplier's behalf for their full price
against all risks to the reasonable satisfaction of the Supplier. On request
you shall produce the policy of insurance to the Supplier; and
17.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on
trust for the Supplier and not mix them with any other money, nor pay the proceeds
into an overdrawn bank account.
17.2 If you are a business customer your right to possession of the goods shall
terminate immediately if:
17.2.1 you have a bankruptcy order made against you or make an arrangement or
composition with your creditors, or otherwise take the benefit of any statutory
provision for the time being in force for the relief of insolvent debtors, or
(being a body corporate) convene a meeting of creditors (whether formal or informal),
or enter into liquidation (whether voluntary or compulsory) except a solvent
voluntary liquidation for the purpose only of reconstruction or amalgamation,
or have a receiver and/or manager, administrator or administrative receiver
appointed of its undertaking or any part thereof, or a resolution is passed
or a petition presented to any court for your winding up or for the granting
of an administration order in respect of you, or any proceedings are commenced
relating to your insolvency or possible insolvency; or
17.2.2 you suffer or allow any execution, whether legal or equitable, to be
levied on your property or obtained against you or you are unable to pay your
debts within the meaning of section 123 of the Insolvency Act 1986 or you cease
to trade.
18) International Enquires
Following a review of our business regarding
international deliveries, we are no longer able to accept and process orders
for invoice or delivery outside of the UK.
The only exceptions to this rule are orders for delivery to British Forces Post Offices, or to other British military addresses.
In these cases please provide full address and contact details so we may provide
an accurate quotation.
This may be reviewed in the future. Should you like to be kept informed of any
changes to this review, please contact us via our contact form on our Contact page
with your details.
19) Security
Here at MediaAtlantic we take security very
seriously and take every reasonable precaution to protect your personal information
both online and off-line. When registering or ordering goods, your credit /
debit card details are encrypted with 128 bit SSL (Secure Socket Layer) encryption,
the industry standard in encryption software. To help us keep your personal
information secure we advise that you do not disclose your credit / debit card
details to us via e-mail. Only via the online ordering system that this site
uses. You also agree to notify us and the relevant credit card company or other
affected organisation (in accordance with their procedures) as soon as you become
aware of any breach in security and to comply with any reasonable instructions
that they or we may give you.
Should your first order placed with us exceed a certain value, we may ask for
further security information from you. This is purely precautionary to help
ensure payment and delivery security and any information gathered will be for
this purpose only.
When you enter your credit / debit card details,
we employ the highest levels of security available and use SECPay
as our PSP (payment service provider) to ensure that these standards are met.
They themselves are ensure that the order process takes place easily and securely
before passing details onto Barclaycard
Merchant Services for payment.
20) The Consumer Protection
(Distance Selling) Regulations 2000)
If you are a private individual consumer,
we as an online retailer, have regulations and obligations to follow. These
are provided in The Distance Selling Regulations 2000 Act. For full details
of this, please click here.
Summary of these regulations
1) We aim to provide you the consumer clear
product descriptions about the goods you purchase from us, before you 'Place
your order' with us, at stage 3.1.2 of the online order process.
2) Written confirmation of our order offer is sent to you by e-mail when you place your order with
us, outlining our performance to you.
3) You the consumer, have a cooling off period of 7 working days
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Should you have any further questions on the above, please contact us via our contact form on our Contact page
with your request and one of our team will be happy to assist you.
For details of the MediaAtlantic Privacy Statement click here
UK Cards Only Accepted
Please note that we are only retailing online to the United Kingdom at present.| tel: 0845 465 5550 (mon-fri 9-5) fax: 0845 465 5551 This UK site and contents are © 2002 - 2010 MediaAtlantic - All Rights Reserved - Visit our Partner Store Cables & Leads |
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